At Ms. Organics, your privacy is important to us. We are committed to protecting your personal data and ensuring transparency about how we use it.

What We Collect

When you place an order or contact us, we may collect:

  • Your name

  • Email address

  • Phone number

  • Delivery address

  • LINE ID (if applicable)

How We Use Your Information

We use your information to:

  • Process and respond to your catalogue order or inquiry

  • Communicate with you via LINE or email

  • Improve our services and customer experience

Data Protection

Your data is stored securely and will never be sold or shared with third parties without your permission.

If you have any concerns or would like your data deleted, please contact us:
📧 Email: [your@email.com]
📱 LINE ID: [@yourlineid]

🚚 Shipping & Delivery Policy

(Even if no payment is required yet, this explains how customers will eventually receive products)

Shipping & Delivery Policy
Ms. Organics prepares each order with care and quality in mind. At this stage, all orders are processed through our catalogue order system.

Order Processing

Once you place your order:

  • We will review your request.

  • A team member will contact you via LINE or email to confirm stock, delivery schedule, and any further details.

Delivery Areas

We currently deliver within [Thailand / specific regions]. If you’re unsure whether your area is covered, please contact us before submitting an order.

Estimated Delivery Time

  • Within Bangkok: 1–3 business days after confirmation.

  • Other provinces: 2–5 business days.

Delivery times may vary based on availability and location.

💸 Refund & Return Policy

(Customized to reflect your “contact us directly” method)

Refund & Return Policy
At Ms. Organics, your satisfaction is our priority. Since our current order system does not require immediate payment, refunds are handled case-by-case after confirmation.

If You Need to Cancel or Modify an Order:

Please contact us directly as soon as possible through one of the following methods:

📧 Email: [your@email.com]
📱 LINE ID: [@yourlineid]

 

Refund Process

If payment has already been made after manual confirmation, and:

  • The product arrives damaged

  • There is an error in the order

  • You received the wrong item

We will offer a refund or replacement once verified. Please notify us within 3 days of receiving the product. Photos of the item may be required.

Refunds will be processed via bank transfer or your original method of payment.